Frequently Asked Questions - The Glitter Tree

Frequently Asked Questions

How do I return an unwanted item?

If you need to return an unwanted item, please contact us within 14 days of receiving your order. Items must be in their original, unused condition. Contact our customer service to initiate the return process, and we will guide you through the steps, including how to send the items back to us.

What are your standard delivery charges?

Our standard delivery charges vary depending on the weight and size of your order, as well as the delivery location. For orders within the UK, the standard charge is £3.99. International shipping rates will be calculated at checkout based on the destination.

I've received the wrong item, how do I get a replacement?

We apologize for any inconvenience caused. Please contact our customer service team with your order details, and we will arrange for the correct item to be sent to you as soon as possible, along with instructions on returning the incorrect item.

Can I place an order to be delivered to a different address than the billing one?

Yes, you can. During the checkout process, you will have the option to enter a different delivery address than your billing address. This is useful if you are ordering a gift or need your order delivered to your workplace or a friend's house.

Do you offer a gift wrapping service?

Yes, we offer a gift wrapping service for a small additional fee. You can choose this option at checkout. Our team will beautifully wrap your items, making them ready to gift. If you have any specific requirements, please let us know in the order notes.