Money Back Guarantee
Shop with confidence at The Glitter Tree with our simple 30-day returns promise on eligible unopened items.
Our Promise to You
We want you to love your purchase. If for any reason you are not completely satisfied, we offer a 30-day money back guarantee on all eligible items.
Returns Made Simple
You can return any unopened item within 30 days of delivery.
- Unopened
- Unused
- In perfect, resellable condition
- In original packaging
Reasons for Return
We understand that sometimes things do not work out. You can return your order for reasons such as:
- Unwanted gift
- Ordered by mistake
- No longer needed
- Changed your mind
How to Return Your Item
- Email us at info@ontoppackaging.com with your order number
- Or use our Contact Us page and include your order details
- We will send you return instructions
- Send the item back securely
Refunds
- Refunds are issued back to your original payment method
- Please allow 5–10 working days after we receive your return
Return Costs
Customers are responsible for return postage unless the item is faulty. We recommend using a tracked service.
Faulty or Incorrect Items
If your item is faulty, damaged, or not as described, you are entitled to a full refund or replacement.
We will also cover return postage. Please contact us here as soon as possible so we can resolve this quickly.
Important Notes
- Items must be unopened and unused
- Items must be returned in original condition
- Items returned in unsuitable condition may not be refunded
