Money Back Guarantee & Returns Policy | The Glitter Tree UK

Money Back Guarantee

Shop with confidence at The Glitter Tree with our simple 30-day returns promise on eligible unopened items.

Our Promise to You

We want you to love your purchase. If for any reason you are not completely satisfied, we offer a 30-day money back guarantee on all eligible items.

Returns Made Simple

You can return any unopened item within 30 days of delivery.

  • Unopened
  • Unused
  • In perfect, resellable condition
  • In original packaging

Reasons for Return

We understand that sometimes things do not work out. You can return your order for reasons such as:

  • Unwanted gift
  • Ordered by mistake
  • No longer needed
  • Changed your mind

How to Return Your Item

  1. Email us at info@theglittertree.com with your order number
  2. Or use our Contact Us page and include your order details
  3. We will send you return instructions
  4. Send the item back securely

Refunds

  • Refunds are issued back to your original payment method
  • Please allow 5–10 working days after we receive your return

Return Costs

Customers are responsible for return postage unless the item is faulty. We recommend using a tracked service.

Faulty or Incorrect Items

If your item is faulty, damaged, or not as described, you are entitled to a full refund or replacement.

We will also cover return postage. Please contact us here as soon as possible so we can resolve this quickly.

Important Notes

  • Items must be unopened and unused
  • Items must be returned in original condition
  • Items returned in unsuitable condition may not be refunded

Ready to Start?

Once you have checked the return conditions above, you can get in touch and we will guide you through the next steps.

Start a Return